QUALITIES & SKILLS

• Prioritization, organization, and time management skills

• Track record for meeting timelines and exceeding expectations

• Ability to build rapport and maintaining long-term and positive relationships.

• Energetic self-starter who works well independently or in a team

• Resourceful and detail-oriented; innovative problem-solver

• Experience in marketing including social media and sales.

• An energetic Team Leader and Project Manager and able to communicate effectively.

• Very proficient in Microsoft Office and the ability to adapt to different programs.

EDUCATION & QUALIFICATIONS

DIPLOMA of Life Coaching

Estrada College

DIPLOMA of Sports Management

Australian College of Physical Education (ACPE Academy)

DIPLOMA in Fitness

Australian College of Physical Education (ACPE)

CERTIFICATE of Nutrition & Diet

Beck Health & Nutrition

CERTIFICATE in Mental Health First Aid

Mental Health First Aid Australia

ACHIEVEMENTS

MAX POTENTIAL LEADERSHIP PROGRAM 2020 & 2021

Took high school students on a transformative journey that changes their life towards their own goals.

WORLD’S GREATEST SHAVE FUNDRAISER  2014

Project Manager Organised a family fun day, Raised a total of $44,513.23 (2nd in NSW)

ACPE PNG CULTURAL EXPERIENCE 2013

Community Activation Program with the NRL Canterbury Bulldogs Traveling to Papua New Guinea for 7 days.

WINNING GRAND FINAL 2011

Coached an Under 14’s Rugby League team to a premiership in my first year of coaching.

WORK EXPERIENCE

February 2022 – December 2024

UNSW Fitness & Aquatic Center Health & Lifestyle Manager

Staff Management

• Supervised a team of 10 Gym Floor/Personal Trainers, a Head Coach, and a Group Fitness Coordinator, ensuring smooth daily operations and high-quality service delivery.

• Conducted regular performance reviews, supported succession planning, and addressed performance issues when necessary.

• Developed and implemented staff training programs to enhance skills and improve overall service.

• Refined the employee on boarding process to ensure a seamless transition for new hires.

• Led initiatives that boosted participation and membership across fitness services by creating a positive and supportive environment.

Programs & Events

• Promoted fitness programs through social media, creating engaging content to attract and retain members.

• Executed marketing strategies in alignment with the Venue Manager’s goals to increase membership.

• Designed and implemented programs like the Seniors Better Living Program to promote health and wellness for the senior community.

• Supported the UNSW Well-being Program by promoting fitness and wellness to students, staff, and faculty, contributing to a culture of well-being.

• Organized successful events such as Nutrition Week, featuring informative sessions, tastings, and consultations.

• Built strong collaborations with sports clubs and university departments to promote new and innovative fitness programs.

Community Engagement

• Led community & member wellness initiatives, including health fairs, fitness workshops, and seminars, in collaboration with local organizations to increase outreach.

• Focused outreach efforts on university students providing essential resources and advocating for mental health & wellbeing needs through partnerships.

• Established partnerships with schools, businesses, and non-profits to create a support network for community health initiatives.

Financial Performance

• Reduced Gym Staffing from 170 to 125 Hours without impacting operations, reducing year salary by $50 000

• Increased Group Fitness participation from an average of 1,250 visits per month to 3,000 visits per month, resulting in a 140% growth in 2 year period.

• Led a successful 4-week Personal Training promotion in June 2024, generating $19,420 in revenue.

Facility Maintenance

• Ensured facilities were consistently safe and fully operational, complying with all safety regulations.

• Implemented a proactive maintenance plan to keep equipment in top condition and minimize disruptions to members.

Workplace Health and Safety

• Ensured full compliance with workplace health and safety regulations, including reporting incidents and conducting venue inspections.

• Actively participated in training and discussions to foster a safe and healthy environment for staff and patrons.

Group Fitness

• Oversaw and managed a comprehensive Group Fitness timetable featuring 45 weekly classes.

• Manager Group Fitness for Various Faculties of UNSW (10-15 Classes a Semester)

• Maintain attendance records for group fitness classes and analyze data to optimize class participation.

Personal Training

• Managed 15 , ensuring performance and development.

• Recruited and trained trainers for quality service.

• Monitored and reported on performance and budget.

January 2022 – December 2022

Well Corp Health & Wellness Corporate Wellness Coach

• Conducted introductory sessions, measuring health history, and setting goals for corporate wellness.

• Managed gym equipment and ensured its upkeep for a safe environment.

• Led regular wellness workshops and promoted well-being throughout the company.

• Developed personalized wellness plans, providing continuous support and motivation.

• Tracked progress, adjusted goals, and educated participants on health and fitness.

• Maintained records for program improvement, contributing to data-driven decision-making.

February 2019 – November 2021

Dooleys Health & Fitness Duty Manager

• Supervised gym staff for smooth daily operations.

• Ran a preventive equipment maintenance program, coordinating repairs.

• Improved maintenance procedures, reducing costs.

• Managed staff schedules and performance.

• Enhanced equipment maintenance for longevity and efficiency.

January 2017 - Current

Positive Progress Coaching Life & Career Coach / Business Owner

• Offered personalized coaching services to clients (18-40) in various aspects of life, fitness, career, and relationships through Positive Progress Coaching.

• Assisted clients in defining achievable goals and creating strategic action plans tailored to their needs.

• Conducted comprehensive assessments to identify strengths, weaknesses, and areas for improvement within the Positive Progress Coaching framework.

• Utilized effective goal-setting techniques and motivational strategies to drive client success.

• Monitored progress closely and adapted coaching plans as necessary within the Positive Progress Coaching methodology.

• Provided consistent encouragement and support to empower clients in achieving their personal and professional aspirations through Positive Progress Coaching.

January 2012 – December 2018

Attivo Active Personal Trainer / Business Owner

• Led 1-on-1 personal training sessions and conducted group bootcamp fitness programs.

• Designed personalized nutrition and exercise plans for clients, promoting holistic well-being.

• Managed social media to improve SEO and online presence, using platforms like Facebook and Instagram.

• Fostered long-term client relationships, helping individuals achieve diverse fitness and health goals.

• Provided high school sports coaching, including sports such as Touch Football, Frisbee, Soccer, AFL & Fitness.

• Ran multi-sport classes for Ready Steady Go Kids, focusing on fundamental skills for kids aged 1.5 to 6 years.

• Partnered with Lionheart Boxing to instruct group fitness classes for adults, teenagers, and kids aged 5-12.

• Led indoor and outdoor group fitness classes for employees and members of prominent organizations such as Sydney Water, Lend Lease, and Sydney Olympic Park Aquatic Centre.

October 2015 – December 2017

Balmain Fitness Membership Sales / Front Desk

• Guided new members through the enrollment process, offering facility tours and effectively presenting membership options and benefits to prospective members.

• Maintained positive relationships with members, promptly addressing their inquiries and concerns.

• Promoted fitness programs and personal training sessions, successfully up selling additional services.

• Assisted with data entry, membership tracking, and financial record-keeping.

• Participated in organizing fitness centre events and promotions to boost member engagement.

• Managed cash transactions, membership fees, and sales processing, ensuring accuracy and security.

• Provided excellent customer service, handled phone inquiries, and scheduled appointments while maintaining a professional and organized front desk area.

February 2011 – December 2013 

Parramatta City Titans Junior Rugby League Club Coach / Committer Member (Volunteer)

• Coached Under 14's, Under 15's, and 7's teams, achieving success by winning the Grand Final with the Under 14's

• Served on the club's committee for 3 years, holding various roles including Treasurer and Ground Manager.

• Effective Cash Management:

• Demonstrated responsibility in overseeing all aspects of cash management for the Rugby League Club as Treasurer.

• Maintained meticulous and transparent financial records by accurately documenting all transactions using Excel, ensuring fiscal accountability and transparency within the organization.

January 1997 – December 2011

Aston Building / Bathroom Dynamics Project Manager / Business Owner

• Efficiently arranged and supervised subcontractors and laborers throughout various stages of construction and renovation projects, ensuring the smooth workflow and timely completion.

• Responsible for recruiting and hiring individuals with construction expertise, assembling a skilled and reliable team to execute project tasks effectively.

• Managed project timelines, costs, and quality to align with contract specifications and meet client expectations, ensuring projects were delivered on time and within budget.

• Successfully ordered construction materials in estimated quantities from various suppliers, ensuring that materials were readily available for specific projects, minimizing delays.

• Conducted site visits to assess project requirements and prepared accurate customer quotations, demonstrating a thorough understanding of client needs and delivering competitive proposals.